The Executive Secretary of the Kwara State Hospitals Management Board (KW-HMB), Dr Abdulraheem Malik, has called on healthcare workers across government-owned hospitals in the state to uphold the highest standards of professionalism, compassion and respect in their interactions with patients and members of the public.
Dr Malik made the call on Wednesday in his office, where he emphasised the importance of treating every patient with dignity, courtesy and understanding, irrespective of their circumstances.
He noted that patients often visit hospitals at their most vulnerable moments and should never be subjected to intimidation, humiliation, disrespect or unnecessary hardship by the healthcare personnel entrusted with their care.
He therefore urged hospital management teams and healthcare workers at all levels to shun unprofessional conduct and ensure that patients and visitors receive courteous, respectful and compassionate treatment at all times.
The Executive Secretary also cautioned staff against actions or behaviour that could attract complaints or formal reports to the Ministry of Health, government officials, journalists, the Hospitals Management Board or his office.
He stressed that any reported case of misconduct, once established, would be appropriately addressed in accordance with the provisions of the Public Service Rules.
According to him, the attitude and conduct of healthcare workers play a significant role in shaping public confidence in government hospitals and the overall perception of the state’s healthcare system.
He further emphasised that protecting the reputation of government-owned health institutions and the present administration requires discipline, accountability, professionalism and a sustained commitment to improved service delivery.
Dr Malik urged healthcare workers to make patient-centred care a priority, reminding them to treat every patient with the same dignity, kindness and respect they would expect for themselves and their loved ones.
He expressed confidence that the cooperation and renewed commitment of hospital staff would strengthen public trust in the state’s healthcare system and contribute to the delivery of quality healthcare services to the people of Kwara State.
